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Booking terms

Deposits, the bridal balance, changes, on-location visits and what to expect on the day.

Last updated: September 15, 2026

These terms apply to appointments and packages booked with Gilded Glow Artistry, whether at the studio or on location. By booking, you agree to them.

1. Bookings and deposits

  • Your booking is confirmed once we receive the deposit, by Interac e-Transfer or by card (through Stripe). Bridal bookings take a 30% deposit; trials, party, editorial, prom and lesson bookings take 50%. Free consultations need no deposit.
  • Paying by Interac e-Transfer takes 3% off the whole appointment, and the deposit is worked out on the lower price. Card payments are at the full price.
  • The deposit is due within 24 hours of booking, or 2 hours before the appointment if that's sooner. For e-Transfers, please include your booking code (it looks like GG-7K3QX) in the message.
  • We hold your time until the deadline. If the deposit hasn't arrived by then, the booking is released and the time offered to other clients.
  • The deposit comes off your total. For everything except bridal bookings, the rest is paid at the end of the appointment.
  • The price you're shown before you confirm includes everything you chose: the service for each person, any group discount, add-ons, the travel fee and any early-start fee.

2. Bridal bookings

  • The 30% bridal deposit is non-refundable. It secures your date and turns away other brides for that time.
  • The balance is due 7 days before the event. We'll remind you by email and text 7 days and 3 days before, with a link to pay by card or instructions for e-Transfer. If it's still unpaid two days before, we'll contact you to sort it out.
  • Bridal bookings made less than 7 days before the event are paid in full when you book.
  • If you reschedule at least 24 hours ahead, your deposit (and any balance paid) moves to the new date.

3. Rescheduling

  • You can reschedule up to 24 hours before your appointment using the Manage my booking link in your booking email. Your deposit moves to the new time.
  • Changes with less than 24 hours' notice can't be made online. Please reply to your booking email; any change within 24 hours is treated as a late cancellation.

4. Cancellations and missed appointments

  • Trials, party, editorial, prom and lessons: cancel at least 24 hours ahead (with Manage my booking, or by replying to your booking email) and we refund your deposit minus a $10 cancellation fee. Card payments are refunded to the same card; e-Transfer deposits are sent back by e-Transfer within 2 business days.
  • Bridal: the deposit, and any balance already paid, is not refunded when you cancel. Rescheduling at least 24 hours ahead instead moves everything you've paid to the new date.
  • If you cancel with less than 24 hours' notice, or don't come to your appointment (or aren't at the venue when we arrive), the deposit is kept.
  • If we ever need to cancel or move your appointment, we'll offer a new time with everything you've paid carried over, or refund it in full.

5. On-location appointments

  • On-location bookings need the venue address when you book. The travel fee is one per booking: $50, the local area; $90 for the surrounding area; $150 beyond the surrounding area, up to 100 km from the studio.
  • Please have ready: a table by a window with a power outlet close by, and somewhere for us to park near the entrance. Tell us about stairs, parking passes or buzzer codes when you book.
  • Tell us your ready-by time, and please make sure everyone getting ready is there and has a clean, moisturised face when we start. Time lost to late arrivals or access problems can't always be made up.

6. Early starts

We're open 7am to 9pm every day. Start times before 7:00 can be booked online from 5:00 and add a $75 early-start fee, shown before you confirm.

7. Group bookings

  • Party and prom bookings can include up to six people, and photoshoot bookings up to four. The price is per person, and each extra person adds time to the booking.
  • From three people, 10% comes off the service part of the price. Per-person add-ons are charged for each person; the touch-up kit and the travel fee are once per booking.
  • To change the number of people, please contact us at least 24 hours ahead.

8. Trials

Bridal trials are held at the studio. They take a 50% deposit, refunded minus $10 if you cancel at least 24 hours ahead. The look we agree at your trial is written down and repeated on the day; small changes on the day are fine, a completely new look may need more time.

9. Packages

  • A package is a bundle of visits, listed on the packages page. It's paid in full, by e-Transfer (3% off) or by card. Unpaid orders are cancelled after 48 hours.
  • Packages are valid for 12 months from the day we receive payment. Unused visits expire at the end of the 12 months.
  • Book each visit online with your package code; no deposit is needed. A group booking uses one visit per person. Add-ons, travel and early-start fees aren't included and are paid at the appointment.
  • Party, prom and lesson visits cancelled or rescheduled at least 24 hours ahead go back on your package; with less notice, or a missed appointment, the visit is used.
  • Bridal packages are non-refundable, but their visits can be rescheduled with at least 24 hours' notice.
  • Anyone with the code can book a visit, so keep it private if you don't want to share it. Packages can't be refunded.

10. Loyalty points

You earn 1 point for every dollar spent at completed appointments (not missed ones) and on packages when they're paid. Points are added the day after your appointment. Every 100 points is $5 off, taken at the studio. Points have no cash value. You can see yours in My account.

11. Your skin and your safety

Please tell us about allergies, sensitivities, skin conditions or recent treatments (peels, injectables, lash or brow procedures) when you book. We can arrange a patch test at the studio before your day. We may adjust or postpone a service if your skin is irritated or broken, for your safety.

12. Arriving late

Please let us know if you're running late. If there isn't enough time left to finish properly before your ready-by time, we may simplify the look or move you to another time; this counts as a change within 24 hours.

13. Prices

Prices are shown on our services page and may change; the price at the time you book applies to that booking. Prices are before tax.

14. Photos on this website

The photos on this website show the kinds of looks we create. Every look is made for your face, outfit and day, so your result will be your own.

15. Contact

Questions about these terms: info@solidsitestudio.com. These terms are governed by the laws of Ontario, Canada. See also our privacy policy.